Case Studies

The Doctor is In

Client Situation: This health provider wanted to elevate and maximizing patient satisfaction. As a multi-specialty clinic with locations in three states, this clinic employed over a 1,000 physicians, medical personnel, and associates.

Intervention:

  1. Conducted customer satisfaction workshops for medical personnel and associates clinic-wide. These workshops focused on interactions with patients, as well as customer service concepts related to internal customer relationships.
  2. Shadowed physicians in multiple specialties and created a Patient Engagement Profile to assess physician/patient engagement.

Results: The entire organization focusing on engagement and satisfaction with a common approach. The positive impact is reflected in the organization's annual patient surveys.

To find out more contact Kim by clicking here or call 319-362-3200.

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