A-Typical Client Results
(Our client results are anything BUT typical!)
Management Development Program:WCG designed, developed and delivered management development programs for hundreds of managers in a nationwide firm of over 7,000 employees, which resulted in consistency in best practices and management effectiveness. We have partnered with this organization for over 15 years.
Team Development:We consulted with and coached the newly appointed leadership team of this private organization to create a smoothly functioning and productive team. Initial areas of focus included goal-setting, management development, effective communication practices, problem solving and conflict resolution. Our services were utilized throughout the four year term of the executive team, which positioned the team to maximize collaboration efforts and minimize team dysfunctions.
Patient Satisfaction Programs:Our consulting, training and coaching with medical and hospital clients includes:
- Patient satisfaction workshops for 1,000+ employees of a major, multi-site medical clinic
- Physician shadowing, evaluation and feedback programs to improve patient interaction for a large, multi-specialty clinic.
- Assessment, training and coaching of a hospital's patient admissions staff to improve point-of-contact patient satisfaction and personnel effectiveness.
Presentation Coaching:WCG enhanced public and customer perceptions for this global technology firm by coaching executives and managers presenting at their annual customer conference.
Sales Development :WCG provided value-based sales programs for 300+ account managers and inside sales reps at this nationwide electrical distribution firm. These efforts resulted in alignment of products and services with customer needs, increased sales and stronger customer relationships.
Assessment and Evaluation of Customer Service Effectiveness:We designed key indicators, observed associates in action and evaluated customer satisfaction for a convenience store chain of 23 locations, which increased customer service and customer loyalty.
Customer Service Programs:WCG designed and implemented a comprehensive process for a statewide major financial organization, comprised of more than 20 branches across the state. Results included increased customer satisfaction and heightened cross selling.
Consultation and Advisory Role:A software developer requested WCG to conduct stress management workshops for its tech support and help desk personnel prior to the release of new tax preparation products. After studying the situation, we instead advised our client to design a customer call management process for inbound calls as a preventive action. WCG was retained to design and implement the program. This solution increased performance effectiveness, reduced opportunities for stress, minimized and low morale, and improved customer satisfaction.
Program Evaluation :We assessed and evaluated existing in-house programs and training effectiveness. We assisted in the design and roll-out of new programs to ensure in-house training and development programs are effective and positioned to be successful.
Executive Development:The executives of this advertising agency had come through the ranks. WCG worked with the agency's management team collectively and in one-on-one sessions to build sound internal processes and effective management techniques. This resulted in greater effectiveness and efficiency in processes, as well as a more productive and motivating work environment.
Advisor and Executive Coach:WCG works regularly with the president and leadership team of this national non-profit agency to position strategic and organizational development, along with internal and external communications. We continue to work with new levels of management as the organization grows.
To find out more contact Kim by clicking here or call 319-362-3200.